Monetise media smarter
CRM.COM unifies customers, wallet payments & promotions, media asset management, multi-country commerce, subscription & usage billing and partner ecosystems, enabling media operators to grow repeat revenue and customer lifetime value — in a single platform.
Who is it for?
CRM.COM is designed for OTT platforms, IPTV providers, broadcasters, and other digital media businesses that monetise content through subscriptions, usage-based pricing, and bundled services. It supports businesses looking to manage complex billing models, app store subscriptions, device-based entitlements, and multi-country media commerce from a single platform.
Subscription billing for any type of digital media
CRM.COM helps you diversify your platforms and monetise content and devices in order to expand and retain your subscriber base.
Subscriptions and billing for any media type:
- OTT
- IPTV
- DTT
- DTH
- SVOD
- TVOD
- AVOD
- PPV
Enterprise TM Forum-compliant subscription billing
Put your business on auto pilot with the power and flexibility of CRM.COM and easily monetise your digital media subscription business.
Pre-bill, post-bill or payment-driven billing models. Bill annually, monthly, weekly, daily or based on usage with anniversary or period billing.
Termed, usage (real time or allowance-based charging), hybrid (termed and usage) or one-off charging.
OTT billing ready
CRM.COM continuously adds features specifically for the OTT industry following best practices. More specifically, CRM.COM’s strategic positioning is to have a feature rich, enterprise class subscription and billing stack that enables operators to enjoy advanced monetisation capabilities.
Device management and monetisation
Manage content, in-app purchases and devices. Sell, rent and charge usage for any media device (STB, decoder, OTT box, IPTV box) and define allowed concurrent streams per account.
Powerful bundling for increased revenue
Effectively bundle and unbundle media assets to offer either as a package or on an a-la-carte basis.
CRM.COM allows B2B connectivity with global and local SVOD platforms and allows easy subscription and onboarding. Authentication is via the CRM.COM Wallet as the EID with B2B charges handled by the Settlement process.
Smarter eWallet payments, built in
Enhance payment flexibility and accept payments seamlessly using the CRM.COM Wallet as your global payment gateway. Reduce costs, enable cashback, and unify bill payments and spends for every subscriber.
CRM.COM is built for global scalability ensuring compliance with local financial and legal requirements and enables enhanced payment processes from multiple payment sources and payment gateways.
- Multi-country
- Multi-currency
- Multi-tax
- Multi-duty
Up-sell and cross-sell for additional revenue
Give your subscribers the flexibility to easily upgrade to more advanced offerings and allow them to combine their services with valuable add-ons. Offer them an enhanced viewing experience while you increase your recurring revenue.
Easily performed through the CRM.COM UI or via a small set of API (/estimates).
Plug-and-play provisioning for OTT, IPTV, CAS vendors
CRM.COM simplifies service provisioning by unifying service and content on connected devices with an enterprise class provisioning layer. In addition, it supports pre-embedded provisioning adaptors for multiple systems and provides the option to develop integration plug-ins to service delivery platforms via the CRM.COM Integration APIs.
Subscribe to digital services via app stores
Media operators have the ability to publish their digital services to the app stores for customers to subscribe to and pay via their own payment methods.
Subscription and payment events are synchronised via webhooks, ensuring seamless communication between all entities.
Personalised promotions and retention via real time segmentation and BI analysis
Drive sustainable retention and growth with behaviour-based pricing and promotions by leveraging advanced BI and wallet capabilities.
Segmenting customers enables you to offer the right packages, pricing and promotions to the right customers throughout their subscriber lifecycle.
Reduce churn by awarding new sign ups, referrals or your most loyal subscribers.
Assess subscriber value with evaluating specific products, the value of a product, the frequency of interactions, the performance of marketing campaigns or promotions and more.
Strengthen your brand by leveraging B2B partnerships
Unlock new revenue streams and extend your reach by collaborating with peer businesses. With CRM.COM you can bundle products and services through B2B aggregation for maximised revenue sustainability, while authentication is handled via the CRM.COM Wallet and charges settled seamlessly through B2B Settlement.
B2B marketplaces, affiliate commerce, and commerce pools let you expand your catalogue without overhead, deliver peer-funded promotions, and turn surplus capacity into shared revenue — boosting loyalty, visibility, and long-term growth.
B2B Marketplace
Expand your catalogue without added overhead
Connect and grow with peer businesses by bundling products and services into your catalogue. Operate on a drop-shipment model for physical goods or digital services, letting peers fulfil orders while you expand your offering.
B2B Affiliate Commerce
Deliver more value, funded by peers
Boost engagement with promotions funded by peer businesses. Let suppliers create and sponsor offers for products you sell, adding extra value for your customers and building loyalty at no extra cost to you.
B2B Commerce Pools
Turn surplus capacity into shared revenue
Publish commerce pools of products or services, allowing other businesses to reward their customers or employees. Negotiate or auction discounts to strengthen margins while driving visibility for your brand.
Are you launching a new digital media business or planning to replace your existing subscription management system?
