Subscriptions & Commerce
Subscription Billing and Digital Commerce Platform
Bundle. Bill. Scale.
Manage complex product catalogues, automate subscription billing, and scale effortlessly — all from a single enterprise-grade platform.
Product Overview
The CRM.COM Subscriptions & Commerce product is the foundation for managing recurring and transactional revenue across digital and physical channels. It enables businesses to define products, bundles, subscriptions, and usage-based services, automate ordering and billing, and support both B2B and B2C commerce models from a single unified system.
With CRM.COM, subscriptions and commerce go beyond simple recurring billing. The platform connects ordering, payments, wallets, and account-based financial models to support personalised purchasing journeys, quick commerce, and on-demand ordering alongside long-term subscriptions. From premium memberships and hybrid billing models to quick commerce orders delivered in minutes, Subscriptions & Commerce brings together every revenue interaction — turning one-off purchases and recurring services into scalable, predictable customer relationships.
Subscriptions & Commerce Services
The CRM.COM Subscriptions & Commerce services form the foundation for managing recurring and transactional revenue across digital and physical commerce channels.
S10 PRODUCT CATALOGUE
Manage every product, bundle, and service from one unified catalogue
Enterprise-level catalogue that supports traceable and non-traceable physical goods, service bundles and usage-based services.
CRM.COM lets you define products, descriptions, images and pricing ensuring seamless integration with ordering, rewards, and billing processes.
BASIC
$9.99
per month
- Single User
- 100GB Storage
- Standard Support
Select
PRO
$15.99
per month
- Multi-User Access
- 2TB Storage
- Priority Support
Selected
PREMIUM
$19.99
per month
- Unlimited Users
- 5TB Storage
- 24/7 Support
Select
S11 ORDER MANAGEMENT
Streamline ordering for B2B and B2C with full automation
CRM.COM delivers enterprise-class order management for B2B service ordering and B2C Quick Commerce.
Configure multiple order queues with their own stages and payment models, fulfilment policy, supply methods (direct sale, delivery or pickup), coverage and charges — all backed by real-time orchestration, automation, and visibility from order creation to fulfilment.
S12 SUBSCRIPTIONS & BILLING
Monetise recurring, usage and hybrid models with powerful billing automation
Manage subscriptions via termed, usage or hybrid billing models — fully TMForum-compliant. In addition, premium membership subscription models for the retail sector enable predictable recurring revenue.
Configure billing cycles, frequencies, thresholds, trials, grace, regrets, pauses, reactivations, refunds and tax handling to match business needs while reducing complexity and driving revenue predictability.
CRM.COM enables brands to maximise revenue by monetising both digital content and connected devices. Track and manage usage, apps and in-app purchases while controlling device inventory across telecom and IoT ecosystems. Sell, rent or charge for usage of devices such as set-top boxes, routers, alarms or industrial machinery — all seamlessly coupled with subscription billing.
TERMED
ONE-OFF
USAGE
S13 PAYMENT GATEWAYS
Enable payments anywhere — seamlessly and securely
CRM.COM maintains its own PSD2-compliant payment gateway for transactions within the EU in Euros (€) with low transaction fees.
CRM.COM also provides additional pre-integrated payment gateways including JCC, Stripe and PayPal, with the ability to develop plug-ins for custom integrations to local payment gateways.
PAY
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What's next?
Business Communities
Product aggregation and joint promotions with your B2B community