Telecom & IoT

Telecom & IoT Billing for Subscription, Usage and Digital Commerce

BSS beyond billing

CRM.COM unifies customers, wallet payments & promotions, video/data/voice service bundling, B2C and B2B commerce, subscription & usage billing and partner ecosystems, enabling telecom operators to grow repeat revenue and customer lifetime value — in a single platform.

Who is it for?

CRM.COM is built for telecom operators, MVNOs, IoT service providers, and digital service providers that require advanced BSS capabilities beyond traditional billing. It supports subscription and usage-based charging, service bundling for voice, data and IoT, and B2B and B2C commerce models across connected ecosystems.

Enterprise TM Forum-compliant and telecom-grade triple play billing

Looking to boost subscriber retention and grow your ACV? CRM.COM is your all-in-one platform for integrated billing, retention and eCommerce.

Power triple play and next-gen services with telecom-grade billing. Launch precisely targeted promotions, tap into partner-funded rewards, and grow your subscriber base within a connected ecosystem.

Smarter billing for telecom growth

Put your business on auto pilot with the power and flexibility of the cloud native CRM.COM platform and easily monetise your telecom subscription business.

Any billing model

Pre-bill, post-bill or payment-driven billing models. Bill annually, monthly, weekly, daily or based on usage with anniversary or period billing.

Any subscription model

Termed, usage (real time or allowance-based charging), hybrid (termed and usage) or one-off charging.

Any customer type

Manage services for any customer type — individuals, families and businesses — and enable access, wallet sharing, and usage allowances across members.

Product catalogue

Introduce and manage any telecom product with flexible pricing rules. Effectively bundle and unbundle services to offer either as a package or on an a-la-carte basis.

Product sync

Sync subscription bundles, physical components and digital content all in a single product catalogue.

Product rules

Manage dependencies between products and services and implement complex subscriber eligibility rules.

Smarter payments via the CRM.COM Wallet, everywhere

Reduce costs and enhance flexibility by using the CRM.COM Wallet as your global payment gateway. Accept payments from multiple sources and gateways while giving subscribers the ability to pay bills, subscribe to new services and earn monetary rewards — all in one seamless flow.

Built for international scalability, CRM.COM supports multi-country operations with multi-currency handling, tax compliance and local financial regulations — making cross-border billing and payments effortless.

Use a pre-embedded global payment gateway or integrate your preferred local gateway for maximum flexibility.

Plug-and-play integrations or develop easy plug-ins for MVNO and triple play launches

With the CRM.COM API, you can easily integrate to the service provisioning platform, or any other 3rd party platform and synchronise subscription, service and usage data in real time. Stay in control of your subscriber’s experience throughout the subscriber lifecycle by managing any telco service.

Also, CRM.COM partners up with multiple platform providers to provide a complete triple play billing solution ecosystem including cloud based online charging system (OCS), real time call detail record (CDR) processing, Radius and Diameter support, integration to HLR and many more. Plus, easily integrate to OSS systems and effectively manage subscribers and network interactions.

CRM.COM simplifies service provisioning and coordinates service signals by unifying service and content on connected devices with an enterprise class provisioning layer. In addition, it also provides the option to develop integration plug-ins to service delivery platforms via the CRM.COM Integration APIs.

View all pre-integrated service delivery platforms

fly.cool scales to thousands of subscribers in months with CRM.COM

See how fly.cool did it

Advanced ISP & satellite billing

Simplify complex connectivity services with CRM.COM. From broadband to satellite data, manage, bill, and provision usage seamlessly across networks, devices, and customer models — all in one platform.

ISP billing with Radius integration

CRM.COM integrates to freeRADIUS and Radiator for end-to-end broadband billing and subscription management. Configure service characteristics (i.e., rx-rates/ tx rate limits, call limits), monitor quotas and usage, and keep subscribers informed with automated notifications (current usage level, payments or renewals) — all without backend complexity.

Accelerate your market share with support for emerging technologies like:

Satellite data billing

CRM.COM manages, bills and provisions satellite-to-earth data such as VSat to internet points, VSat to hotspot operators, LEO for IoT and Laser satellite communication systems.

CRM.COM is well positioned to manage the whole service. Manage and bill devices or users, either in direct-to-customer models or operator-to-provider-to-customer models.

Optimised Billing for Modern Telcos

CRM.COM provides all the triple play billing and subscription management related processes for a modern product offering such as:

Inventory management and device monetisation

Easily manage your full inventory of physical goods — from traceable devices like modems and IPTV boxes to non-traceable stock. Sell, rent or charge usage for telecom devices while CRM.COM automatically tracks stock levels, adjusts ownership and supports bundling with services.

Enable device monetisation strategies and control concurrent usage per account to maximise revenue.

All the mission critical features are available to manage the logistics of routers, ticketing for delivery fulfilment, repairs etc.

Smarter Device-as-a-Service (DaaS) & IoT asset management

Gain full control and monetisation of your IoT ecosystem with CRM.COM. Manage, authenticate, and charge for any connected device — from routers and STBs to EVs and consumer appliances.

What you can do:

Improve retention and minimise churn with behaviour-based promotions

Drive sustainable retention and growth with behaviour-based pricing and promotions by leveraging advanced BI and wallet capabilities.

Segment customers enables you to offer the right packages, pricing and promotions to the right customers throughout their subscriber lifecycle.

Reduce churn by awarding new sign ups, referrals or your most loyal subscribers. Provide cashback awards to be spent at your brand or within the B2B community via commerce pools.

Strengthen your brand by leveraging B2B partnerships

Unlock new revenue streams and extend your reach by collaborating with peer businesses. With CRM.COM you can bundle products and services through B2B aggregation for maximised revenue sustainability, while authentication is handled via the CRM.COM Wallet and charges settled seamlessly through B2B Settlement.

B2B marketplaces, affiliate commerce, and commerce pools let you expand your catalogue without overhead, deliver peer-funded promotions, and turn surplus capacity into shared revenue — boosting loyalty, visibility, and long-term growth.

B2B Marketplace

Expand your catalogue without added overhead

Connect and grow with peer businesses by bundling products and services into your catalogue. Operate on a drop-shipment model for physical goods or digital services, letting peers fulfil orders while you expand your offering.

B2B Affiliate Commerce

Deliver more value, funded by peers

Boost engagement with promotions funded by peer businesses. Let suppliers create and sponsor offers for products you sell, adding extra value for your customers and building loyalty at no extra cost to you.

B2B Commerce Pools

Turn surplus capacity into shared revenue

Publish commerce pools of products or services, allowing other businesses to reward their customers or employees. Negotiate or auction discounts to strengthen margins while driving visibility for your brand.

Are you launching a new FTTx, ISP, broadband telephony, triple play or IoT business or planning to replace your existing subscription management system?